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Front office Executives (#690,913,462) 

Location: Auckland City (Auckland), New Zealand (CV #690,913,462)

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OBJECTIVE
My career objectives are twofold. It is my goal to deliver my duties as a Front Desk Receptionist, Front Desk Reception Supervisor, Duty/Night Manager to the fullest satisfaction of all members of the company, using my skills and experience with customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as a part of the management.

EXPERIENCE

1) 11/2016 – Present
Company: “ATB & Partners” LLP
Place: Almaty, Kazakhstan
Position: Procurement & Sales Manager (Tender Manager) - ensure provision of the necessary spare parts for oil&gas equipment through tender auctions

2) 11/2015 – Mid-September 2016
Company: Rixos Almaty Hotel
Place: Almaty, Kazakhstan
Position: Front Desk Receptionist, Guest Service Officer, Night Auditor
My duties and responsibilities included, but were not limited to the following: - Greet guests and provide them with room availability and hotel facilities information - Process all guest check-in procedures by confirming reservations, assigning rooms, and issuing and activating room keys - Collect payments in the form of cash and process debit / credit card payments - Instruct bellmen to escort guests to their rooms and handle luggage - Maintain information of room availability and guests’ accounts - Record and handle guest’s comments and complaints - Process room charges, rebates and other miscellaneous charges - Accept and carry out wake-up call requests - Process all check-outs, including resolving any late and disputed charges - Answer, record and process all guest calls, messages, requests, questions, or concerns - Coordinate with Housekeeping Dept. to track readiness of rooms for check-in as well as advise its staff to handle tasks when rooms are vacated - Answer incoming telephone calls and provide information on hotel’s services - Communicate with staff on the previous shift to manage guests’ arrivals and reservations - Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed - Inform management of any discrepancies in front desk operations - Supply guests with directions and information regarding property facilities and local areas of interest - Run daily reports (number of arrivals, departures, including VIPs, traces, etc.), identify any special requests, and check reports for accuracy - Complete and present designated reports pertaining to Housekeeping Dept. and to the Management - Count and balance bank at the beginning and end of each shift - Control the balance and drop receipts according to the Accounting Dept. specifications - Run night audit

3) 05/2007 – 06/2007
Company: HOLIDAY INN SUNSPREE RESORT
Place: South Padre Island, Texas, USA (Work&Travel Summer Student Program)
Position: Reception & Reservation Clerk
- Check in & out procedures - Room reserving - Extensive use of computers including internet

4) 12/2003 – 06/2005
Company: Intercontinental Hotel (formerly The Regent Hotel)
Place: Almaty, Kazakhstan
Position: Bellman, concierge
- Provided foreign and local guests with hotel/city information - Escorted guests and maintained Information Desk - Fulfilled role of shift leader (shift/calendar planning)

EDUCATION

1) 2006 – 2008 Kazakh University of International Relations and World Languages – Almaty, Kazakhstan
- Bachelor of Arts in Translation and Interpreting
- First-class degree with distinction (Honors Diploma)
- Accumulative GPA: 3.7 out of 4

2) 2002 – 2005
Kazakh Academy of Transport and Communications – Almaty, Kazakhstan
- Bachelor of Science in Engineering (Technical Expertise)

3) 2000 – 2002
Almaty Community College of New Technologies – Almaty, Kazakhstan
- Associate Degree in Customs Enforcement
- First-class degree with distinction (Honors Diploma)

SKILLS
• Multi-Lingual: Native Kazakh, Fluent Russian, English and Turkish, Arabic – Elementary (study in progress);
• Translation/Interpreting
• Computer skills – MS Office Word 2007, MS Office Excel 2007, Power Point, Outlook Express, Email, Internet Explorer, Opera Property Management System
• Office management
• Ability to work well in team
• Ability to work well without close supervision
• Articulate public speaker / Platform skills

Personal Details

Name
Farhad Ibrahim
Gender
Male
Age
33 Years

Job Details

Employment Status
Full time or Contract / Freelance
Type of Salary
Hourly Rate
Preferred Job Location
Town
Auckland City
Population
415,400
Post Code
NZ-1010
District
Auckland City
State
Auckland
Country
New Zealand

Educational Qualifications

Highest Qualification
Bachelor's degree  (Technical Expertise) from Kazakh University of Transports and Communications  with Honors Diploma Marks / Grade / Class

Professional Details

Professional Experience
5 Years
Languages known
English  (Expert)
Russian (Expert)
Turkish (Expert)
Kazakh (Expert)



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    690,913,462
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    38 days ago
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