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Front office Executives (#690,913,462) 

Location: Auckland City (Auckland), New Zealand (CV #690,913,462)

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My career objectives are twofold. It is my goal to deliver my duties as a Front Desk Receptionist, Front Desk Reception Supervisor, Duty/Night Manager to the fullest satisfaction of all members of the company, using my skills and experience with customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as a part of the management.


1) 11/2016 – Present
Company: “ATB & Partners” LLP
Place: Almaty, Kazakhstan
Position: Procurement & Sales Manager (Tender Manager) - ensure provision of the necessary spare parts for oil&gas equipment through tender auctions

2) 11/2015 – Mid-September 2016
Company: Rixos Almaty Hotel
Place: Almaty, Kazakhstan
Position: Front Desk Receptionist, Guest Service Officer, Night Auditor
My duties and responsibilities included, but were not limited to the following: - Greet guests and provide them with room availability and hotel facilities information - Process all guest check-in procedures by confirming reservations, assigning rooms, and issuing and activating room keys - Collect payments in the form of cash and process debit / credit card payments - Instruct bellmen to escort guests to their rooms and handle luggage - Maintain information of room availability and guests’ accounts - Record and handle guest’s comments and complaints - Process room charges, rebates and other miscellaneous charges - Accept and carry out wake-up call requests - Process all check-outs, including resolving any late and disputed charges - Answer, record and process all guest calls, messages, requests, questions, or concerns - Coordinate with Housekeeping Dept. to track readiness of rooms for check-in as well as advise its staff to handle tasks when rooms are vacated - Answer incoming telephone calls and provide information on hotel’s services - Communicate with staff on the previous shift to manage guests’ arrivals and reservations - Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed - Inform management of any discrepancies in front desk operations - Supply guests with directions and information regarding property facilities and local areas of interest - Run daily reports (number of arrivals, departures, including VIPs, traces, etc.), identify any special requests, and check reports for accuracy - Complete and present designated reports pertaining to Housekeeping Dept. and to the Management - Count and balance bank at the beginning and end of each shift - Control the balance and drop receipts according to the Accounting Dept. specifications - Run night audit

3) 05/2007 – 06/2007
Place: South Padre Island, Texas, USA (Work&Travel Summer Student Program)
Position: Reception & Reservation Clerk
- Check in & out procedures - Room reserving - Extensive use of computers including internet

4) 12/2003 – 06/2005
Company: Intercontinental Hotel (formerly The Regent Hotel)
Place: Almaty, Kazakhstan
Position: Bellman, concierge
- Provided foreign and local guests with hotel/city information - Escorted guests and maintained Information Desk - Fulfilled role of shift leader (shift/calendar planning)


1) 2006 – 2008 Kazakh University of International Relations and World Languages – Almaty, Kazakhstan
- Bachelor of Arts in Translation and Interpreting
- First-class degree with distinction (Honors Diploma)
- Accumulative GPA: 3.7 out of 4

2) 2002 – 2005
Kazakh Academy of Transport and Communications – Almaty, Kazakhstan
- Bachelor of Science in Engineering (Technical Expertise)

3) 2000 – 2002
Almaty Community College of New Technologies – Almaty, Kazakhstan
- Associate Degree in Customs Enforcement
- First-class degree with distinction (Honors Diploma)

• Multi-Lingual: Native Kazakh, Fluent Russian, English and Turkish, Arabic – Elementary (study in progress);
• Translation/Interpreting
• Computer skills – MS Office Word 2007, MS Office Excel 2007, Power Point, Outlook Express, Email, Internet Explorer, Opera Property Management System
• Office management
• Ability to work well in team
• Ability to work well without close supervision
• Articulate public speaker / Platform skills

Personal Details

Farhad Ibrahim
35 Years

Job Details

Employment Status
Full time or Contract / Freelance
Type of Salary
Hourly Rate
Preferred Job Location
Auckland City
Post Code
Auckland City
New Zealand

Educational Qualifications

Highest Qualification
Bachelor's degree  (Technical Expertise) from Kazakh University of Transports and Communications  with Honors Diploma Marks / Grade / Class

Professional Details

Professional Experience
5 Years 11 Months
Languages known
English  (Expert)
Russian (Expert)
Turkish (Expert)
Kazakh (Expert)

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